Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client" or "User") and Blackwills Technologies Private Limited ("Company", "we", "us", or "our"), a company incorporated in India under the Companies Act, 2013.

By using our website, submitting an enquiry, or entering into a service agreement with us, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our services or website.

2. Services Provided

Blackwills Technologies Pvt. Ltd. provides the following digital services:

• Website design and development
• E-commerce listing management (Amazon, eBay, Flipkart, and other platforms)
• Google Ads and Meta (Facebook/Instagram) advertising management
• Custom software and B2B solution development
• Image editing and graphic design
• Video editing and post-production

The specific scope, deliverables, timelines, and pricing for each project are defined in a separate Service Agreement or Statement of Work ("SOW") signed between the Company and the Client.

3. Client Responsibilities

To ensure successful project delivery, the Client agrees to:

• Provide accurate, complete, and timely information, content, and access credentials required for the project.
• Review and provide feedback on deliverables within agreed timelines. Delays in feedback may extend project deadlines.
• Ensure that any content, images, or materials provided to us do not infringe any third-party intellectual property rights.
• Appoint a single point of contact for project communication to avoid conflicting instructions.
• Pay invoices by the due dates specified in the Service Agreement.

4. Project Engagement & Payments

Proposals & Agreements: All projects commence upon the signing of a Service Agreement and receipt of the advance payment as specified therein.

Payment Structure: Unless otherwise agreed in writing, our standard payment terms are:

• 50% advance payment before project commencement
• 50% balance payment upon final delivery or as per milestone schedule

Invoicing: All invoices are subject to applicable Indian taxes (GST). Payments must be made via bank transfer, UPI, or other agreed methods.

Late Payments: Invoices unpaid beyond 15 days of the due date may attract a late payment fee of 2% per month on the outstanding amount. We reserve the right to pause work until outstanding dues are cleared.

5. Intellectual Property

Client-Provided Materials: Any content, logos, images, or data provided by the Client remains the intellectual property of the Client. The Client grants us a limited licence to use such materials solely for the purpose of delivering the agreed services.

Deliverables: Upon receipt of full payment, ownership of the final deliverables (e.g., website design, custom code, edited images/videos) transfers to the Client, unless otherwise specified in the Service Agreement.

Our Portfolio Rights: Unless the Client requests confidentiality in writing, we reserve the right to display completed work in our portfolio, case studies, and marketing materials.

Third-Party Assets: Any third-party fonts, stock images, plugins, or software incorporated into deliverables remain subject to their respective licences. The Client is responsible for maintaining applicable licences post-delivery.

6. Confidentiality

Both parties agree to keep confidential all proprietary, sensitive, or business information shared during the engagement. This obligation remains in effect for 3 years after the conclusion of the project. We are happy to sign a separate Non-Disclosure Agreement (NDA) upon request before project commencement.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Blackwills Technologies Private Limited shall not be liable for:

• Any indirect, incidental, or consequential loss arising from the use of our services
• Loss of revenue, data, or business opportunities caused by delays, errors, or third-party platform changes (including Amazon, Google, Meta policy updates)
• Issues arising from content, credentials, or materials provided by the Client
• Downtime or failures of third-party hosting, domain, or platform services

Our total aggregate liability to the Client shall not exceed the total fees paid by the Client for the specific project in dispute.

8. Prohibited Use

You agree not to use our website or services to:

• Engage in any unlawful, fraudulent, or deceptive activities
• Distribute harmful, offensive, or illegal content
• Infringe upon the intellectual property rights of any third party
• Circumvent, disable, or interfere with the security of our website
• Attempt to gain unauthorised access to our systems or client data

Violation of these prohibitions may result in immediate termination of services and legal action.

9. Termination

By the Client: The Client may terminate a project engagement with 14 days' written notice. In such cases, the Client shall pay for all work completed up to the date of termination. Advance payments are non-refundable.

By Blackwills Technologies: We reserve the right to terminate or suspend services immediately if the Client breaches these Terms, fails to make payments, or provides false information.

Upon termination, we will deliver all completed work upon receipt of any outstanding payments.

10. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall first be attempted to be resolved amicably through mutual negotiation within 30 days of notice.

If disputes cannot be resolved amicably, they shall be subject to the exclusive jurisdiction of the courts of India.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the revised Terms. For ongoing project engagements, the Terms in effect at the time of signing the Service Agreement shall apply.

12. Contact Us

For any questions or concerns regarding these Terms of Service, please contact us: