Refund Policy

1. General Refund Principles

Blackwills Technologies Pvt. Ltd. provides skilled professional and creative services. Once work has commenced, time and resources have been invested that cannot be recovered. Our refund policy reflects this reality while ensuring clients are protected against non-delivery.

All refund requests are evaluated on a case-by-case basis in accordance with this policy and the applicable Service Agreement.

2. Advance Payments

Our standard engagement requires a 50% advance payment before project commencement. This advance payment is used to allocate team resources, initiate research, and begin work.

Advance payments are generally non-refundable once project work has commenced. However, if a project has not yet started (i.e., no work has been initiated within 7 days of payment), a full refund of the advance will be issued upon written request.

3. Refund Eligibility by Service Type

Website & Software Development:

• Refunds are available only for milestones not yet delivered.
• If we fail to deliver the agreed scope within a mutually extended deadline, a proportional refund of the undelivered portion will be considered.
• Design revisions, scope changes, and client-requested additions are not grounds for refund.

E-Commerce Listing Management:

• Monthly retainer fees are non-refundable once the month's work has commenced.
• If you cancel before the month begins, a pro-rated refund may be issued.
• Results (e.g., ranking improvements, sales increases) are not guaranteed and do not constitute grounds for refund.

Google Ads & Meta Ads Management:

• Our management fee is non-refundable once campaign setup or management has commenced.
• Ad spend paid to Google or Meta is non-refundable — these funds are transferred directly to the respective platforms and are governed by their own refund policies.
• Ad performance is subject to market conditions and platform algorithms; underperformance is not a basis for refund.

Image & Video Editing:

• Refunds are not available once edited files have been delivered.
• If you are dissatisfied, we offer a reasonable number of revisions as specified in the project brief.

4. Non-Refundable Items

The following costs are strictly non-refundable in all circumstances:

• Ad spend transferred to Google, Meta, or any other advertising platform
• Domain registration and renewal fees
• Third-party software, plugin, or tool licences purchased on your behalf
• Stock image or media licences procured for your project
• Hosting fees paid to third-party providers
• Any work already delivered and approved by the client

5. How to Request a Refund

To request a refund, please follow these steps:

6. Dispute Resolution

If you are dissatisfied with our services or a refund decision, we strongly encourage you to contact us directly at info@blackwills.tech before escalating to any external authority. We are committed to resolving all disputes fairly and promptly.

Unresolved disputes are subject to the laws of India and the jurisdiction of Indian courts, as outlined in our Terms of Service.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. The policy in effect at the time of your Service Agreement signing shall govern your engagement.