Privacy Policy

1. Who We Are

Blackwills Technologies Private Limited is a company incorporated in India under the Companies Act, 2013. We provide digital services including website development, e-commerce listing management, digital marketing, software development, image editing, and video editing.

Registered Office: India
Email: info@blackwills.tech
Website: https://blackwills.tech

2. Information We Collect

We collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and WhatsApp number provided through our contact form or inquiry process.
• Business Information: Company name, industry, and project requirements you share with us.
• Usage Data: Pages visited, time spent, browser type, IP address, and device information collected automatically when you visit our website.
• Communication Data: Messages, emails, and correspondence you send to us.
• Payment Information: When applicable, billing details processed securely through third-party payment gateways. We do not store card details on our servers.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide requested services
• To prepare and send project proposals and quotes
• To communicate updates, project status, and deliverables
• To process payments and issue invoices
• To improve our website, services, and user experience
• To send relevant service-related communications (you may opt out at any time)
• To comply with legal obligations under Indian law

We will never use your data for purposes unrelated to the services you have engaged us for without your explicit consent.

4. Sharing of Information

We respect your privacy. We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party tools we use to deliver our services (e.g., hosting, email, project management), who are bound by confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental authority under Indian jurisdiction.
• Business Transfer: In the event of a merger, acquisition, or sale of company assets, with prior notice to affected users.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Used via Google Analytics to understand website usage. This data is anonymised and aggregated.
• Marketing Cookies: Used by Google Ads and Meta Ads platforms to serve relevant advertisements.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Typically:

• Enquiry data is retained for up to 2 years after last contact.
• Client project data is retained for up to 5 years for accounting and legal purposes.
• You may request deletion of your data at any time (subject to legal retention requirements).

7. Your Rights

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.
• Right to Grievance Redressal: Lodge a complaint with us or with the appropriate regulatory authority.

To exercise any of these rights, contact us at info@blackwills.tech.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal data on a need-to-know basis
• Regular security reviews and updates

While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised use of your information.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Amazon, eBay, Google, Meta). We are not responsible for the privacy practices of these external sites. We encourage you to read their respective privacy policies before sharing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a prominent notice on our website or by sending an email to registered clients. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our designated privacy contact: